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Improving agent effectiveness and customer satisfaction in the Contact Center

Ellen Loeshelle, Qualtrics Director, Product Management

The service companies provide is only as good as the people providing it. Check out innovations that help both managers and your frontline execute at a high level.

Sessions and event resources

Michel Feaster

Michel Feaster

Humanizing feedback at scale

Brad Anderson

Brad Anderson

A smarter way to listen to
your employees

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Making employees a differentiator at adidas

Brad Anderson

Brad Anderson

CrossXM: Understanding the interconnectedness of
experience management

Zig Serafin

Zig Serafin

The innovations for making business more human