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Qualtrics for Spend Management Leaders

Build better supplier relationships, create a seamless source-to-pay process

Continuously improve your spend management with real-time insights
from your global supplier network. Secure critical supply, accelerate
savings and innovate with speed.

Listen to every supplier globally, better understand their behaviors, assess supply chain risk and become more profitable with Supplier Experience Management.

In collaboration with SAP Ariba and SAP Fieldglass, Procurement and Spend Management leaders can transform their source-to-pay processes by improving the experiences that matter most across the spend journey.

Outcomes we deliver

  • Strengthen supplier relationship and security of supply
  • Mitigate risk, understand supplier sentiment and support sustainability targets with diverse suppliers
  • Drive cost savings, increase supplier adoption and influence terms throughout the source to pay process
  • Identify areas to both optimize existing business processes and leverage supplier innovation
  • Seamlessly onboard suppliers and drive adoption of spend management software solutions
CX

Understand suppliers better, streamline onboarding,
and make new connections around the world

Know when to take action to maximize business impact with AI-driven insights. By augmenting SAP S/4HANA, SAP Ariba, and SAP Fieldglass
transactional data with supplier experience insight, you’ll have the full picture.

Gain visibility and foresight
into your supplier network

Predict supply chain disruption before it happens by communicating directly with suppliers, understanding their ability to meet contractual agreements, product specifications, and delivery timelines.

  • Create better Business Recovery Plans to minimize risk and identify diverse and redundant sources of supply
  • Understand what macro and micro economic factors are affecting your supply network
  • Communicate directly with Tier 2 and Tier 3 suppliers to ensure a fully connected supply chain
Topics and sentiment for supply planning
Delivery experience reports

Strengthen collaboration,
alignment and trust with
your suppliers

Differentiate yourself from competitors by building personalized relationships that will prove invaluable.

  • Support sustainability and supplier diversity goals
  • Create compliant and auditable contracting processes for suppliers
  • Identify areas to improve RFx, contract negotiation, and early payment discount processes

Uncover tangible ways to
reduce operating costs and
increase ROI

Identify supply chain leakage, waste and inefficiencies through advanced open text analytics, and systematically fix them with closed loop follow-up and clear action-planning

  • Decrease RFx response times, shorten contract negotiations, and optimize payment timelines
  • Drive usage and help buyers find the best suppliers faster with shortened supplier onboarding and adoption timelines
  • Improve processes and identify inefficiencies by leveraging real-time feedback and alerts from suppliers
Supplier feedback no mobile

Improve supply chain resiliency and save costs with Supplier XM

EX

Transform your spend management
with always-on optimization

Increase solution adoption and realize the expected ROI on your investments by embedding real-time experience insights throughout your organization’s SAP Ariba or SAP Fieldglass transformation, and beyond.

Maximize the impact of
your spend management
transformation

Ensure your SAP Ariba or SAP Fieldglass rollout is successful and meets end-user and business needs by putting the employee voice at the center of your implementation strategy.

  • React in real-time and keep spend management projects on track with AI-recommended insights and early warning indicators
  • Ensure smooth change management and drive adoption by ensuring requirements and expectations are met throughout rollout
  • Get up and running in no time with pre-built expert methodology
Spend management transformation
Survey question mobile

Continually optimize and
improve your spend
management software

Optimize and improve the experience procurement and supply chain teams have with your SAP Ariba or SAP Fieldglass solution by getting a continuous pulse on employee satisfaction, ease of use, and the overall end-user experience.

  • Access constant real-time, structured feedback from end-users
  • Know what experience gaps to focus on, and how to drive the biggest impact with real-time insights
  • Streamline your operational processes and empower teams to take immediate action with automated triggers, workflows that integrate into your existing systems

Improve productivity with XM for Spend Management Transformations

TRUSTED + SECURE

The gold standard in
security and compliance

Enterprise-grade security and data privacy comes as standard and we’ve got the certificates to prove it — FedRAMP, ISO 27001, and HITRUST to be precise.

  • Data encryption, SMTP and DKIM email protocols, and client-controlled single sign on keeps your data secure
  • Your data is all yours. With secure data centers, access controls, cloud infrastructure, firewall and network security, you’re the only one with access
  • Tailor your security to meet industry or regional security and privacy standards, including GDPR one-touch data deletion