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WideOpen + Qualtrics
"Customer empathy is by far our biggest tool as we help clients advance their experience strategy and activation practices. With insights provided by the wide range of Qualtrics capabilities, we have an array of data at our disposal to know not only the “what” and “how” behind customer behaviors, but also the “why.” We’re able to dig deep into the customer psyche to understand what motivates them to make decisions and take actions across channels, across their lifecycle, which in turn helps our clients identify the best ways to deliver the greatest value to customers – and capture the greatest value for the organization."
WideOpen works hands-on with companies to help them become Customer-Defined Enterprises, able to adapt and align to evolving customer needs and expectation. We enable permanent alignment to the customer to drive business models, strategy, and execution – across the organization, across the customer lifecycle; at scale, over time.
WHY WIDEOPEN?
As we explore and deploy cutting edge experience strategy and activation methods and practices, both through our consulting services and through our HEliX Human Experience Lab, we rely on data to drive value for our clients and to advance the practice of human experience strategy and activation. The insights and data revealed by Qualtrics across the customer, employee, and brand experience is instrumental in powering our work.
Industries
Technology
Healthcare & Life Sciences
Automotive
Regions served
United States & Canada
Europe
Latin America & the Caribbean
"Customer empathy is by far our biggest tool as we help clients advance their experience strategy and activation practices. With insights provided by the wide range of Qualtrics capabilities, we have an array of data at our disposal to know not only the “what” and “how” behind customer behaviors, but also the “why.” We’re able to dig deep into the customer psyche to understand what motivates them to make decisions and take actions across channels, across their lifecycle, which in turn helps our clients identify the best ways to deliver the greatest value to customers – and capture the greatest value for the organization."
Jeff Rosenberg
Co-Founder & Partner