XM Knowledge Base
Back to all Qualtrics Partners
The Chapman Group + Qualtrics
"The unique partnership between The Chapman Group and Qualtrics brings to the B2B marketplace expert resources and solutions that will enable customers and suppliers to function as one unified Team and focus on co-creation while experiencing extraordinary mutual benefits that may otherwise have been unachievable."
We Connect You to Your Customers. We drive the desired behaviors and outcomes through people, process, and tool optimization and more collaborative, strategic customer relationships. We emphasize the utilization of customer feedback in relationship management strategies. We optimize customer feedback program ROI through field-level action planning around results. Metrics are our thing. Our metric-based customer engagement approach ensures your people are more knowledgeable, efficient, effective and collaborative with their customers, thus enabling your organization to grow at a more accelerated rate. Relationships matter. Our customers think of us not only as a solution provider but also as their partner and “go-to” resource for relationship management expertise and guidance.
WHY THE CHAPMAN GROUP?
We are more than a survey company. We provide tangible relationship improvement outcomes in B2B organizations.. We have end-to-end solutions (methodology, process, training, tools) to turn your survey data into relevant actions that facilitate change and positive customer/supplier outcomes. Utilizing customer feedback as a catalyst to optimizing relationship outcomes is a must. As a sales and account management consulting organization, we not only help gather data, but we also interpret the data to be able to assist in the implementation of strategies and tactics to enable relationship and revenue improvement… connecting you to your customer through data and analytics. Our team of experts provides your team the guidance and expertise to have more precise and engaging conversations around each other’s priorities that lead to a better chance at achieving their own internal as well as overall relationship objectives. We are committed to helping our customers make data-driven decisions, with the support of Qualtrics, to create more extraordinary and valuable customer/supplier relationships and greater positive outcomes for all!
Industries
Manufacturing
Healthcare & Life Sciences
Financial Services
Insurance
Utilities & Energy
Regions served
United States & Canada
"The unique partnership between The Chapman Group and Qualtrics brings to the B2B marketplace expert resources and solutions that will enable customers and suppliers to function as one unified Team and focus on co-creation while experiencing extraordinary mutual benefits that may otherwise have been unachievable."
DENNIS J. CHAPMAN SR.
President and CEO