SOM + Qualtrics Partnership

- XM for Customer Experience
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for Employee Experience
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Product Demos
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Product Demos
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - Artificial Intelligence
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.
- - Free Account
  - Product Demos
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SOM + Qualtrics

"At SOM, you can count on a team of accredited experts who will be able to support you in all aspects of experience management and thus contribute to informed decision-making. With our support, you will be able to take full advantage of the powerful Qualtrics XM platform."

At SOM, we firmly believe that any decision must first be based on the right information, based on a scientific and rigorous approach adapted to the context of your company. Our seasoned experts provide both strategic advice and first-rate coaching to propel your experience management to new heights.

WHY SOM?

Our approach is simple: to create value for businesses by providing them with the advice, support and guidance they need to make informed and judicious decisions.

Our team, certified by Qualtrics, is composed of senior research and customer experience professionals, seasoned statisticians and experienced technicians.

Being recognized for our rigor and adaptability, by combining our services with the XM platform, you will benefit from the most advanced experience management solution on the market.