XM Knowledge Base
Back to all Qualtrics Partners
SMITH + Qualtrics
“With the acceleration of a digital-first economy and rapid changes in customer behavior, SMITH understands the importance of thoughtfully melding solid customer strategy with experience design. Our partnership with Qualtrics couples SMITH’s expertise in driving business outcomes and developing experience-driven commerce solutions with Qualtrics deep research capabilities and critical insights to create more powerful buying and selling experiences for both B2C and B2B brands. Together, we transform the commerce journey into a more intelligent, intimate and customer-focused experience."
The next big thing isn’t what you’ll buy, it’s how you’ll buy it. SMITH, is a values-driven digital transformation agency with one mission: to make buying and selling awesome. For more than 20 years, SMITH has worked in partnership with the world’s most respected B2B and B2C brands to deliver better business outcomes with design thinking and technology enablement that puts customers at the center.
WHY SMITH?
The partnership between SMITH and Qualtrics expands SMITH’s existing SAP relationship and enables global organizations to leverage SMITH’s leading expertise in the SAP Customer Experience Cloud to deliver a complete digital strategy throughout the entire customer journey.
SMITH also offers customers the ability to supercharge their Qualtrics platform by integrating it into the larger SAP CX suite. The integration unites a customer’s systems and data to create customer profiles that paint the full picture. Bringing together quantitative and qualitative profile data from across all touchpoints, systems and sources into on common profile view allows companies to address customer data proactively to build on truly amazing customer experience.
Industries
Manufacturing
Technology
Education
Healthcare & Life Sciences
Retail & Consumer Goods
Regions served
United States & Canada
“With the acceleration of a digital-first economy and rapid changes in customer behavior, SMITH understands the importance of thoughtfully melding solid customer strategy with experience design. Our partnership with Qualtrics couples SMITH’s expertise in driving business outcomes and developing experience-driven commerce solutions with Qualtrics deep research capabilities and critical insights to create more powerful buying and selling experiences for both B2C and B2B brands. Together, we transform the commerce journey into a more intelligent, intimate and customer-focused experience."
Tony Steel
CEO