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Red Box + Qualtrics
"The ecosystem of partners at Qualtrics magnify the value that our customers realize everyday through experience management (XM)."
Red Box lets you have full control of your conversational data, connects you to a broad AI partner ecosystem to maximize the value of captured voice, and helps you choose solutions to meet your goals. Red Box’s solution is quick to deploy, enabling the capture of all conversations across your organizations as part of your voice and AI strategy.
WHY RED BOX?
Contact center conversations are a wealth of information that could drive business decisions. However, many contact centers store only highly compressed recordings that result in poor transcriptions and sub-par analytics. It can also be expensive to export call recordings, with some incumbent recording vendors charging up to seven figures to export call recordings for a typical contact center. That’s why Clarabridge and Red Box have partnered to capture the highest-quality calls for the best possible transcription that can be integrated with all other contact center interactions for superior analytics.
Industries
Healthcare & Life Sciences
Financial Services
Communications
Public Sector
Regions served
United States & Canada
Europe
Asia Pacific & Japan
"The ecosystem of partners at Qualtrics magnify the value that our customers realize everyday through experience management (XM). Strategic advisory and global service integration partners leverage Qualtrics technology to guide our customers through CX maturity, digital, and contact center transformation programs. Technology partners complement our platform to provide end-to-end holistic solutions at every touchpoint of the customer journey. Through our partner ecosystem, our joint customers are able to achieve key CX business outcomes by more quickly, more seamlessly, and more empathetically serving their customers."
Eric Din
Vice President, Global Alliances & Strategy, XM Discover