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Effectly + Qualtrics
“It’s about gaining a deep understanding of the ecosystem your customers live in and every touchpoint they have with your brand… To get and stay in this place, a profound change is required, and that change is the result of our comprehensive customer-centricity program from Effectly and Qualtrics.”
Everything we do at Effectly is to inspire and lead people to create passionate and authentic experiences – in every interaction and conversation. The result is a world with more wow moments and happiness. So let’s start listening to, understand, and act on your customer and employee stories today.
WHY EFFECTLY?
Effectly + Qualtrics = Growth for you. Qualtrics and Effectly are obsessed to help you to understand what drives customer and employee loyalty really, and why there’s a huge gap between brand promises and what customers experience. We have discovered that most companies believed using periodic surveys, the odd mystery shopper, and some simple scoring is not enough to understand and improve their customers’ and employees’ experiences. This is the dream sold by vendors in the space today after all. However, it’s not enough. Companies aren’t doing enough to deliver on their brand promise. Because the customer and employee journey are a winding one, and their experiences are as unique as the individuals having them. There needed to be a better way to understand these unique and human stories on a deep level and then act on them in a meaningful way. Together we will take the conversational approach for more trust and growth. By combining their extensive experience in the Experience Management (XM) field, years of extensive research, and working closely with companies transforming into customer-centric ones – they devised the optimal way to help companies close the gap between their brand promise and their customer’s experience. The result is customers that pay more, stay longer and recommend your brand to family, friends, and colleagues. It’s a unique approach that combines hands-on help from the Effectly team and Qualtrics team to get every executive, employee, and touchpoint in line with the customer; a partnership with the award-winning Qualtrics platform for XM execution. One of the world’s leading experience management cloud platform; and ongoing 24-7-365 support to all your stakeholders help positive changes within your organization persist into the future.
Industries
Utilities & Energy
Communications
Retail & Consumer Goods
Media & Cable
Travel & Hospitality
Regions served
Europe
“The results have been remarkable. Highly engaged customers and employees aren’t the result of a few surveys and mystery shoppers. It’s about gaining a deep understanding of the ecosystem your customers live in and every touchpoint they have with your brand. It’s about getting buy-in from everyone in your organization, from your CEO to your customer-facing brand ambassadors - buy-in around the idea that every employee needs to eat, sleep, and breathe customer experience. To get and stay in this place, a profound change is required, and that change is the result of our comprehensive customer-centricity program from Effectly and Qualtrics.”
JOAKIM THÖRN
Co-founder, CEO