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Ecenta + Qualtrics
"Utilizing Qualtrics and SAP Customer Experience solutions to integrate customer experience and operational data (XO), marketers gain real-time insights into customers. This will enable marketers to develop strategies that better utilize this XO data while leveraging AI and machine learning to create repeatable and scalable customer experiences that create the right connections at precisely the right time"
ECENTA is a global, award-winning SAP technology systems implementer and consulting practice supporting the entire SAP C/4 HANA suite of products. An official SAP partner, ECENTA was founded in 2000 in Germany by ex-SAP employees. In its 19-year history ECENTA has completed more than 350 successful projects and together with ECENTA Digital—the digital marketing and commerce strategy practice for ECENTA— ECENTA helps clients achieve business goals and create meaningful customer experiences.
WHY ECENTA?
ECENTA Digital’s focus is on creating meaningful customer experiences that are powered by technology. Our approach is to leverage customer experience and operational data (XO) to develop strategies that create more meaningful and relevant interactions with customers, which ultimately leads better business outcomes. Working with Qualtrics, ECENTA Digital utilizes its strong history with SAP Customer Experience technology along with our strategic expertise to help our clients create better relationships with their customers.
Industries
Manufacturing
Retail & Consumer Goods
Technology
Healthcare & Life Sciences
Utilities & Energy
Regions served
United States & Canada
Europe
Asia Pacific & Japan
Latin America & the Caribbean
"For years, marketers have tried to blend qualitative and quantitative data in the hopes of better engaging customers. This process is very time consuming and data becomes stale quite quickly. Utilizing Qualtrics and SAP Customer Experience solutions to integrate customer experience and operational data (XO), marketers gain real-time insights into customers. This will enable marketers to develop strategies that better utilize this XO data while leveraging AI and machine learning to create repeatable and scalable customer experiences that create the right connections at precisely the right time"
Bruce Petillo
VP & General Manager, ECENTA Digital