XM Knowledge Base
Back to all Qualtrics Partners
AskNicely + Qualtrics
"We're looking forward to empowering frontline employees in customer first businesses to provide the best customer experience they can, and in turn producing better business results than ever before."
Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME.
It’s not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer.
Imagine a frontline staff member knowing how well they’re delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer – all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will.
WHY ASKNICELY?
We connect the dots between Qualtrics data and customer experience to empower frontline employees to do their best, everyday.
We believe that a positive employee experience is fundamental to a positive customer experience. We help to foster a positive employee experience by empowering frontline workers through transparency, recognition and coaching.
Ultimately, when you take Qualtrics comprehensive voice of the customer data and analytics capabilities and put that data in the hands of frontline employees and use it to recognize achievements and coach for continuous improvement, your NPS and CSAT improve and so too do your other important business metrics like revenue, customer retention, reputation and referrals.
Industries
Financial Services
Healthcare & Life Sciences
Insurance
Professional Services
Regions served
United States & Canada
Europe
Asia Pacific & Japan
"We're excited to partner with Qualtrics to help fill a gap in the market between voice of the customer reporting and improved customer experience. Where Qualtrics collects excellent customer feedback data and provides excellent analytics and insights, AskNicely "connects the dots" to frontline employees. We're looking forward to empowering frontline employees in customer first businesses to provide the best customer experience they can, and in turn producing better business results than ever before."
Fabian Eckstrom-French
Director of Business Development and Partnerships