XM Knowledge Base
Integration
Zendesk
Seamlessly integrate Qualtrics and Zendesk to streamline ticketing workflow.
Core Experience
Customer Experience
Created By
Qualtrics
By Qualtrics
Seamlessly create and update tickets in Zendesk with Qualtrics. Automatically send data from Qualtrics surveys to Zendesk Support in real time, ensuring timely response rates and improved ticketing flow.
Close the loop when customers provide experience feedback in a Qualtrics survey and enable your customer service team to provide fast, actionable support.
Outcomes Delivered
- Streamline inbound ticketing process by automatically creating and updating tickets upon survey completion
- Improve customer experience by closing the loop faster and help drive conversion and satisfaction
- Gain deeper insight into the customer service experience
Category Tags
Create and update data in Zendesk
Optimize ticketing processes by automatically triggering new tickets or updating records in Zendesk based on Qualtrics response data.
Improve customer experience and response rates
Enhance workflow and maintain productivity by taking action in real time and gain deeper insights into the customer experience.
Solution Details
Required License: Research Core 3+, Customer Experience 1+ or Employee Experience 1+
The integration is an add-on feature not included in the standard Qualtrics license. If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Languages
English
Category Tags
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