XM Knowledge Base
XM Solution Automated Project
Product Satisfaction
Understand if your product is meeting customer expectations and identify the improvements you need to make to drive sales and usage.
Core Experience
Product Experience
Created By
Qualtrics
COST
Paid
Free Trial Available
Methodology
Product Satisfaction Research
Product satisfaction and loyalty research helps you better understand your product and helps you measure satisfaction and usage, as well as discover ways to improve the user experience. This type of research typically focuses on your product rather than the brand itself. Because customers tend to appreciate products independent of its brand, measuring product satisfaction and loyalty is another way to measure customer satisfaction, in addition to measurements like NPS, CSAT, and CES.
Product Satisfaction surveys help you improve future versions of your products by understanding where it’s meeting expectations and where there are expectation gaps.
Outcomes Delivered
- Increase product sales
- Improve product reviews
- Drive product and brand loyalty
Category Tags
What You Get
Expert-built Surveys
An expert-built survey template preloaded with the right questions to help you save time and get results faster.
- Ph.D. designed methodology
- Prebuilt logic and survey structure
- Automated workflow
Response Recommendations
A recommended number of respondents to maximize confidence in your data, specific to your project design. For example, a typical study would require a respondent sample size of 300 completes for optimal analysis.
We make it easy to get responses:
- Upload your own contacts
- Purchase respondents directly in Qualtrics
Prebuilt Reports
Get instant analysis of your data. Pre-built reports help you spend less time analyzing data, and more time delivering results.
- Instant analysis of your data
- Easy to understand results
- Expert designed charts and graphs
- PDF format for easy sharing
Additional Resources
Solution Details
Required License: Research Core 5
Free XM Solution Trial Available
Languages
English
Category Tags
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