Qualtrics for IT Leaders

Experience management (XM) helps technology leaders confidently deliver digital transformations, including the right technologies and services that drive growth.

XM empowers everyone in the organization with real-time insights and actions to design experiences that improve technology adoption, workforce productivity, and employee retention — enabling information technology teams to truly meet end-user needs and drive the business forward.

Outcomes we deliver

• Increase workforce productivity and satisfaction using continual employee insights
• Ensure remote workers are fully enabled and have the tools they need
• Optimize IT infrastructure, operations, and services spend
• Maximize the ROI of digital transformations and technology projects
• Support a culture of continuous improvement with an XM platform that meets everyone’s needs
• Improve employee and stakeholder trust in IT

Close technology gaps
for your people

Continually monitor the IT experience for your employees and invest with confidence to optimize toward technology experiences that improve motivation, productivity, and intent to stay.

• Get in-the-moment feedback from employees on their IT experience
• Automatically identify and take action on new employee needs
• Understand how your investments impact sentiment, motivation, productivity, and more

Maximize the ROI of large
projects & transformations

Keep IT projects on track by proactively managing project clarity, team confidence, and potential risks. Put the employee voice at the center of your strategy to surface critical feedback to drive end-user adoption and improve ROI, while avoiding potential setbacks that take time, cost money, and add unnecessary work.

• Get AI-recommended insights and early warning indicators to course-correct in real-time and keep projects on track
• Understand if requirements and expectations are being met throughout the implementation to ensure smooth change management and drive adoption
• Start quickly with pre-built methodology, including question and dashboard templates from Qualtrics experts tested in the world’s most successful companies

Modernize IT services for the workforce of tomorrow

Gain powerful insights after every IT interaction and in IT-supported applications, identify priority cases, and spot opportunities to improve your people’s technology experience.

• Automatically follow up and close the loop with employees after every interaction, such as your IT Help Desk or within internal applications
• Empower IT service managers with the real-time insights they need to take action and remove experience gaps for their internal stakeholders
• Identify system-wide opportunities to improve employee enablement, IT satisfaction, and productivity at scale

Make XM possible for everyone
with a platform for all

Empower everyone in the organization—including IT—with a unified view of all your customer, employee, brand, and product experiences.

• From simple data collection to complex analysis that helps everyone build and improve experiences—you’ll never outgrow the platform
• Create a unified view of the experiences you deliver on a single system of record
• Ensure everyone can do their best work with low effort through our library of expert-designed templates and solutions

Seamlessly integrate with your existing tech stack and workflows

Drive action with automated solutions and easy integrations into the systems and processes your teams already use.

• Collect feedback with Slack, trigger actions in Marketo, analyze data in Tableau, or use our REST API to define your own integrations
• Automatically alert the right people with continuous insights in the channels they prefer
• Create automated triggers and workflows to cut down on the operational load and empower teams to take immediate action

Easily manage and monitor your Qualtrics deployment

Centrally manage your deployment and enable the rest of the organization with the admin controls, solutions, and templates needed to keep XM programs on track.

• Proactively monitor Qualtrics usage, consumption, and activity across the organization
• Use project approval controls to manage license access and uphold research quality
• Ensure the right levels of governance around sensitive X-data with built-in guardrails