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GOVERNMENT EXPERIENCE MANAGEMENT

Build community engagement and improve public trust with the
#1 experience platform

Design more inclusive and effective services, programs, and policies
with XM. Design better experiences that build public trust and foster
community engagement by putting people at the heart of every public
sector experience. Capture feedback across every touchpoint and
journey, streamline workflows and automate actions to continuously
improve the experience for your communities and your employees.

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More than 650 state and local government organizations and 300
federal clients – including every federal cabinet-level department – trust Qualtrics to help them design and improve the customer experience.

Variety of governmental logos

When you go into these communities that feel like they haven’t been listened to and attended to, word gets around very quickly, and one thing we are very proud of is the fact we made the community feel part of the process itself.

Customer Experience Manager

Allegheny County Dept. of Human Services

Qualtrics allowed for easily accessible, real-time data regarding staffing allocation to various response needs across divisions.

Branch Chief

Health Access Branch, CDPHE

Trust in local government is tied to the experience that residents have when using city services. By measuring residents’ experiences with government, we are able to gather real-time feedback from residents across Orlando and improve city services and increase trust in government.

Director of Innovation

City of Orlando

The Qualtrics solution not only served as a technology backbone to get our residents tested and prioritize public health, but also allowed us to start a new testing program for Fishers’ businesses to help restart the economy

Mayor

Fishers, IN

Build public trust at every touchpoint

The XM Platform is used at every level of government to help design and improve experiences. Find out more about how we work with: Government Modernization, Community Engagement,
Public Health, and Employee Experience.

Modernizing government services

Provide organization-wide visibility to government leaders into ongoing modernization efforts, optimize and streamline processes, and create a shared mission across departments and divisions – with the public and partners at the center of decision-making.


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Digital Customer Experience
XM for Shared Services
Diversity, Equity, & Inclusion

Community engagement that builds social capital

Engage easily with communities, collaborate on policy decisions, and develop shared leadership models that build public trust and increase social capital by putting your residents at the heart of your strategic framework.


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Diversity, Equity, & Inclusion
Digital Customer Experience
Customer Care

Improving public health outcomes

Automate the distribution of public health information to ensure
accuracy and transparency, promote awareness, and alert the community to available resources.


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Customer Care
Research Hub

Optimizing your mission-driven workforce

Gather continuous feedback from every employee experience to take the right actions to impact engagement, talent planning, productivity, and innovation. Empower your organization to improve experiences by putting your people first and ensuring inclusion and belonging.


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Employee Lifecycle
Diversity, Equity, & Inclusion
Employee Engagement
360 Development

Secure, trusted platform with proven
scale for public sector needs

  • Keep your data safe and secure on the enterprise-grade Qualtrics platform, and have complete trust with tight privacy, monitoring, and data access controls.
  • The Qualtrics XM Platform meets the strictest security requirements. It is ISO 27001, FedRAMP compliant,
    and HITRUST certified.
  • Trusted choice of more than 90 federal agencies and 350 state and local governments for sensitive public sector needs.

Latest public sector experience management resources

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4 takeaways for government leaders from X4 2024

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Improving government customer experience: Insights from rankings and research analysis

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3 key ways AI can help drive human-centered government

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Benchmarks and best practices in government CX

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Your guide to experience management for government

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ARTICLE

Understanding and improving the citizen experience

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See how public sector experience management works