XM Knowledge Base
The consumer trends
shaping 2024 revealed
From the rise of artificial intelligence to ongoing economic pressure, the consumer experience continues to change considerably. The companies that win amid this change will be those that listen and adapt to meet consumer needs.
Watch this webinar to dive into the 2024 global consumer trends – where we explain what really matters to consumers right now, so you can plan your CX strategy for the year ahead.
Looking for our latest 2025 consumer trends webinar? You’ll find it here.
In this webinar, you'll learn
- The key trends shaping 2024, according to 28k+ consumers
- Expert guidance on how to meet changing consumer expectations with the latest technology
- Q&A with our CX experts to cover your top-of-mind challenges, opportunities, and questions
Webinar_
The consumer trends
shaping 2024 revealed
From the rise of artificial intelligence to ongoing economic pressure, the consumer experience continues to change considerably. The companies that win amid this change will be those that listen and adapt to meet consumer needs.
Watch this webinar to dive into the 2024 global consumer trends – where we explain what really matters to consumers right now, so you can plan your CX strategy for the year ahead.
Looking for our latest 2025 consumer trends webinar? You’ll find it here.
Featuring
Moira Dorsey
XMP, Principal XM Catalyst
Moira is a Principal XM Catalyst with Qualtrics XM Institute. During her career as an experience management researcher, advisor, and speaker, Moira has coached scores of leaders on how to find the sweet spot where customer needs, employee experience, business goals, and operations combine to produce great experiences that drive growth. Prior to joining XM Institute, Moira was a VP at Forrester Research. As head of Forrester’s CX research and advisory practice, she developed high-performance teams and led the CX product portfolio to double-digit growth.
Moira is a Principal XM Catalyst with Qualtrics XM Institute. During her career as an experience management researcher, advisor, and speaker, Moira has coached scores of leaders on how to find the sweet spot where customer needs, employee experience, business goals, and operations combine to produce great experiences that drive growth. Prior to joining XM Institute, Moira was a VP at Forrester Research. As head of Forrester’s CX research and advisory practice, she developed high-performance teams and led the CX product portfolio to double-digit growth.
Sid Banerjee
Chief XM Strategy Officer
Sid is Chief XM Strategy Officer at Qualtrics, and was Founder, Executive Chairman, and Chief Strategy Officer at Clarabridge, acquired by Qualtrics in 2021. Sid provides executive leadership and strategic direction to Qualtrics and is a well-known expert in customer experience, business intelligence, and speech & text analytics. As both a founding employee of Microstrategy and founder/leader of BI services company Claraview, he has amassed nearly 30 years of startup, high-growth technology leadership experience.
Sid is Chief XM Strategy Officer at Qualtrics, and was Founder, Executive Chairman, and Chief Strategy Officer at Clarabridge, acquired by Qualtrics in 2021. Sid provides executive leadership and strategic direction to Qualtrics and is a well-known expert in customer experience, business intelligence, and speech & text analytics. As both a founding employee of Microstrategy and founder/leader of BI services company Claraview, he has amassed nearly 30 years of startup, high-growth technology leadership experience.
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