XM Knowledge Base
Trends shaping the
consumer experience in 2023
We’ll reveal exactly what consumers want from companies in 2023, what businesses need to do to win their loyalty, and provide practical guidance on how to best meet these changing needs.
During the webinar you'll learn
- The importance of listening to consumers and humanizing interactions
- Why it is necessary to adapt to meet changing customer needs
- The significance of good and bad CX in 2023
Webinar_
Trends shaping the
consumer experience in 2023
Take a deep dive into the comprehensive findings of our 2023 Global Consumer Trends Report — a study of 33,000+ people from around the world.
We’ll reveal exactly what consumers want from companies in 2023, what businesses need to do to win their loyalty, and provide practical guidance on how to best meet these changing needs.
Featuring
Bruce Temkin
Head of XM Institute
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations around the world master XM while at the same time igniting a global community of XM professionals to radically improve the human experience.
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations around the world master XM while at the same time igniting a global community of XM professionals to radically improve the human experience.
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