XM Knowledge Base
Employee experience software
Accelerate business value through people-first experiences
When your people thrive, so does your business. With Qualtrics XM, you can accelerate how you create, optimize and deliver employee experiences at scale to grow your team members and bottom line.
Today's reality - sound familiar?
Constrained budgets, increasing priorities
C-Suite expect demonstrable ROI from EX programs
Employee-led feedback that spans multiple channels
Employees expect proactive not reactive EX
Need for unprecedented agility to navigate change and stay ahead
New level of intelligence radically transforms employer-employee relationship
How a truly effective employee experience program can lead to a new level of growth
- Enhance point-in-time, solicited feedback with real-time, multi-channel passive listening
- Proactively identify and solve problems that affect the bottom line with advanced employee experience analytics
- Activate the frontline to drive action at scale through automated actions, seamlessly integrated with the tools you already use
- Leverage a combination of human and artificial intelligence to make strategic, data-driven decisions. No more gut feel.
Stay on top of employee needs, no matter
what changes
Employee experience refers to the overall journey an employee has within an organization, encompassing every interaction and touchpoint. Taking care of your people involves creating a positive work environment, providing support, recognizing and valuing their contributions, and fostering growth opportunities. The benefits include improved employee satisfaction, productivity, and retention. Qualtrics People Teams helps streamline and automate HR processes, enables feedback channels, and enhances communication to enhance the overall employee experience.
Say goodbye to guesswork with predictive
employee insights
Predictive employee analytics is the use of data analysis to make informed forecasts about employees’ behavior, performance, and future actions. Benefits for businesses include improved hiring decisions, identifying retention risks, optimizing workforce planning, and enhancing employee engagement. Qualtrics People Analytics helps collect, analyze, and interpret employee data to provide valuable insights and predictions, enabling companies to make data-driven decisions and design more effective strategies for managing their workforce.
Activate your frontline to drive results at scale
Frontline employees are the staff who directly interact with customers or provide essential services in a business, such as salespeople or customer service representatives. Engaged and activated frontline employees are crucial as they influence customer experience, satisfaction, and loyalty. Qualtrics CrossXM can help by providing insights, real-time feedback, and personalized training that enhance both customer and employee experiences, leading to improved business outcomes.
See how much bad employee experiences
are costing your business
EX product capabilities
Employee Engagement
The market-leading solution to
transform employee engagement.
Pulse Surveys
Unlock workforce insights that
supercharge your organization.
Employee Onboarding
Perfect the employee onboarding experience
for new hires.
Exit Interviews
Retain your top performers with insights
about employee attrition.
360 Feedback
Develop your people at every level to
power growth and innovation.
Candidate Experience
Make candidate experience your
competitive advantage.
Employee Listening
Know exactly what your people need
(even if they don’t tell you).
DEI
Design a more diverse, equitable,
and inclusive organization.
People Analytics
Connect the dots across the
full employee journey.
Qualtrics connects seamlessly with the tools you already use
Save time and break down silos by integrating into the systems you already use including Slack, Jira, SAP, Salesforce, Marketo and more.
Why organizations choose Qualtrics for EX
OMNI_CHANNEL
- Holistic, practical approach to EX foundations
- Access employee insights from every channel to go beyond surveys
FLEXIBLE
- Out-of-the-box and adaptable solutions supports the spectrum of requirements
- Light-touch to high-touch services and guidance
ACTIONABLE
- Personalized insights and action planning tools empower everyone
- Connect the dots across the full journey to prioritize action and deliver ROI
EXPERTISE
- Science-backed solutions for nearly any EX program
- Extensive partner ecosystem by region, industry or use case
You're in good company
With Qualtrics, we know what our people value most
Every employee, from the frontline to the office, has a place here
See how Qualtrics can take your employee experience
to the next level
Employee experience FAQs
Employee experience is a worker’s perception of the organization they work and the interactions they have with it at every stage of the employee journey, from job application through to exit.
Everything from workplace culture, work environment, and work relationships through to supervisors, training sessions, development opportunities and job satisfaction are core parts of the employee experience.
The best organizations focus on building work environments that foster employee well-being, productivity, loyalty, engagement and satisfaction. Good employee experience programs are built with the understanding that satisfied and fulfilled employees are much more likely to provide exceptional service, contribute to the success of the organization, and become staunch advocates — attracting new talent in the process.
Delivering great employee experiences is vital because they directly impact organizational success. Every leader understands that satisfied and engaged employees are more productive, motivated, loyal, and collaborative. They provide better customer service, collaborate effectively with colleagues, and contribute innovative ideas.
A positive employee experience also attracts and retains top talent, reducing turnover and recruitment costs, while simultaneously enhancing employer brand reputation and creating a culture of inclusivity and well-being.
Ultimately, prioritizing employee experience leads to improved business outcomes, higher customer satisfaction, and increased profitability.
When it comes to measuring the employee experience, there are several methods — the most common of all being surveys.
Employee surveys and feedback tools can be utilized to gather direct input on employee satisfaction, engagement, and perceptions of the workplace environment. Additionally, key performance indicators (KPIs) such as employee turnover rates, absenteeism, productivity levels, and customer satisfaction scores can provide indirect insights into the employee experience.
Qualitative methods, like focus groups or interviews, can delve deeper into understanding employee perspectives, while regular pulse surveys and ongoing feedback mechanisms can also help in monitoring and assessing changes in employee experience over time. You also have continuous listening — a “passive” yet more modern way of capturing feedback across the myriad of channels employees use each day (Slack, email, social media) to understand how people feel moment to moment.
Improving employee experience involves several strategies. Creating a positive and inclusive workplace culture, fostering open communication, and promoting employee recognition and appreciation are vital. Offering opportunities for professional growth and development, providing work-life balance, and prioritizing employee well-being are also important. Creating a supportive and empowering leadership style, promoting work flexibility, and encouraging collaboration and teamwork contribute to a positive employee experience. Finally, regular feedback, transparent and fair policies, and involving employees in decision-making processes can also enhance their satisfaction and engagement.
Employee experience software, also known as employee engagement software or HR software, helps organizations enhance and manage various aspects of the employee experience. This software typically offers features like employee surveys and feedback tools, performance management systems, onboarding and training modules, employee recognition programs, communication platforms, listening tools, and analytics dashboards to track and measure employee engagement and satisfaction. It aids in streamlining HR processes, improving communication, and creating a positive employee experience within the organization.
Employee experience refers to the overall journey and perception an employee has throughout their tenure at an organization. It encompasses various aspects, including culture, work environment, and relationships. Employee engagement, on the other hand, specifically focuses on the level of commitment, motivation, and emotional connection an employee has towards their work and the organization. While employee experience encompasses the entire employee journey, employee engagement specifically relates to the employee’s attitude, behavior, and dedication to their job and the organization’s goals.