Refreshed EX benchmarks now powered by 32 million respondents
The latest refresh of our 3-year rolling average benchmarks are now available, including aggregated data from 2022-2024. Our robust benchmarks consist of real-world data from more than a thousand comp...
By Qualtrics
Qualtrics named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025
The Forrester Wave™: Employee Experience Management Platforms, Q2 2025 has named Qualtrics a Leader. In this report, Forrester analyzes and ranks platforms based on current offerings, strategy, a...
By Qualtrics
Unlocking success: Qualtrics research reveals the four differentiated employee experiences in high performing organizations
High-performing organizations excel at creating positive employee experiences, but what sets them apart? The Qualtrics team identified key patterns that differentiate these top performers from the res...
By Lauren Braun
AI-powered innovations for the XM Platform showcased at X4 2025
At Qualtrics, we’re committed to enhancing our customers’ understanding of experience management now and into the future. At X4® 2025 we showcased our latest product innovations to the XM Platfor...
By Rachad Davis
KFC’s winning recipe for delivering exceptional customer experiences worldwide
With 32,000 restaurants across more than 150 countries, KFC has the widest global footprint of any quick service restaurant (QSR) brand. And with a new KFC opening every 3.5 hours, we’re showing no ...
By Sarah Baker
Where in the United States Have People Spent the Highest Percentage of Their Past Year Working?
Time is one of our most valuable resources, and how we spend it says a lot about our work culture, economy, and overall lifestyle. While working life is a daily reality for most Americans, the number ...
By Barry Kehoe
Customer and Employee Trust Indices, 2025
Trust is the foundation of long-term human relationships. It’s also a critical determinant of whether and how people will interact with organizations – those inside (employees) and outside (client...
By Benjamin Granger, Talia Quaadgras
From scorecards to results: Improving federal employee performance in government
Decades of initiatives to improve federal employee performance have missed the simple answer: Listening works. Every new Presidential Administration comes into government vowing to fix deeply bro...
By Sydney Heimbrock
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