Agentic AI in customer experience
Agentic AI systems can handle complex tasks, combine processes, and solve problems without supervision. But what do they mean for customer experience? What is agentic AI? Agentic AI is the term give...
By Adam Bunker, James Skay
AI-powered innovations for the XM Platform showcased at X4 2025
At Qualtrics, we’re committed to enhancing our customers’ understanding of experience management now and into the future. At X4® 2025 we showcased our latest product innovations to the XM Platfor...
By Rachad Davis
KFC’s winning recipe for delivering exceptional customer experiences worldwide
With 32,000 restaurants across more than 150 countries, KFC has the widest global footprint of any quick service restaurant (QSR) brand. And with a new KFC opening every 3.5 hours, we’re showing no ...
By Sarah Baker
An Experience Management revolution at ServiceNow
At ServiceNow—the AI platform for business transformation—we’re obsessed with our customers. And it shows: Our world-class B2B customer experience is driving industry-leading customer retention ...
By Matt Lombardi
Experience Agents: The future of AI-powered Experience Management
This week marks a pivotal moment in Experience Management (XM) as Qualtrics unveils Qualtrics® Experience Agents™ at X4—AI-powered autonomous agents designed to interact directly with customer...
By Brad Anderson
Which industries employ the most customer service representatives?
How many customer service representatives are there in the United States? As of 2022, the total number was 2,996,554 people. Consider this: when you visit your local grocery store, call your insurance...
By Barry Kehoe
What Do Americans Spend the Most on Each Year?
What is the most significant yearly expense for Americans: food, personal insurance, housing, or entertainment? At Qualtrics, we recognize the importance of analyzing and leveraging data, which prompt...
By Barry Kehoe
The best customer experience conferences to attend in 2025
Are you eager to elevate your customer experience (CX) strategy in 2025? The following must-attend CX conferences will deliver cutting-edge insights, actionable strategies, and networking opportunitie...
By Qualtrics
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