AI-powered innovations for the XM Platform showcased at X4 2025
At Qualtrics, we’re committed to enhancing our customers’ understanding of experience management now and into the future. At X4® 2025 we showcased our latest product innovations to the XM Platfor...
By Rachad Davis
KFC’s winning recipe for delivering exceptional customer experiences worldwide
With 32,000 restaurants across more than 150 countries, KFC has the widest global footprint of any quick service restaurant (QSR) brand. And with a new KFC opening every 3.5 hours, we’re showing no ...
By Sarah Baker
An Experience Management revolution at ServiceNow
At ServiceNow—the AI platform for business transformation—we’re obsessed with our customers. And it shows: Our world-class B2B customer experience is driving industry-leading customer retention ...
By Matt Lombardi
Experience Agents: The future of AI-powered Experience Management
This week marks a pivotal moment in Experience Management (XM) as Qualtrics unveils Qualtrics® Experience Agents™ at X4—AI-powered autonomous agents designed to interact directly with customer...
By Brad Anderson
The best customer experience conferences to attend in 2025
Are you eager to elevate your customer experience (CX) strategy in 2025? The following must-attend CX conferences will deliver cutting-edge insights, actionable strategies, and networking opportunitie...
By Qualtrics
How AI powered personalization is transforming customer experience
AI personalization is here to revolutionize customer experiences. Learn how to implement AI for increased engagement and improved customer loyalty. What is AI personalization? AI personalization is ...
By Rosemin Anderson
Customer experience optimization: How to build journey-centric CX
Improving the customer experience is a multifaceted process – and one that’s ongoing in nature. So how do you go about making moves in the right direction in an era when customer expectations are...
By Adam Bunker, Juliana Holterhaus
2025 is a landmark year for customer and employee experience
Qualtrics leaders share their expert thoughts for the year ahead 2025 will be the year hype becomes reality when it comes to improving customer and employee experiences with AI, and early leaders w...
By Qualtrics
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