How AI powered personalization is transforming customer experience
AI personalization is here to revolutionize customer experiences. Learn how to implement AI for increased engagement and improved customer loyalty. What is AI personalization? AI personalization is ...
By Rosemin Anderson
Customer experience optimization: How to build journey-centric CX
Improving the customer experience is a multifaceted process – and one that’s ongoing in nature. So how do you go about making moves in the right direction in an era when customer expectations are...
By Adam Bunker, Juliana Holterhaus
2025 is a landmark year for customer and employee experience
Qualtrics leaders share their expert thoughts for the year ahead 2025 will be the year hype becomes reality when it comes to improving customer and employee experiences with AI, and early leaders w...
By Qualtrics
The best books on artificial intelligence (AI)
Hunting for the best books on artificial intelligence? Look no further; our curated list of must-reads covers essentials for everyone – from beginners to seasoned AI pros. We’ve compiled books s...
By Qualtrics
Contact center trends 2025: The three big shifts shaping customer experience
Contact centers are the bastions of customer expectations and customer satisfaction. They thrive with the right tools but – as our 2025 Contact Center Trends research shows – only if those tools...
By Isabelle Zdatny, Leonie Brown
Qualtrics Named a Leader in The Forrester Wave: Customer Feedback Management Solutions, Q4 2024
The Forrester WaveTM: Customer Feedback Management Solutions, Q4 2024 is here, and we’re thrilled to announce that Qualtrics has been named a Leader among the top vendors evaluated. In this report, ...
By Qualtrics
The power of patient and employee experiences in healthcare
What’s love got to do with healthcare? Well before Tina Turner’s famous song, a 1955 piece in the New England Journal of Medicine posed the question: How do we clinically define “love?” Later,...
By Adrienne Boissy, Erin Ney
Improving online reputation and the patient journey with better digital experiences
In today’s healthcare landscape, patient experience extends far beyond the walls of clinics and hospitals. It begins in the digital realm, during those critical online interactions, such as scheduli...
By Maggie Gentry, Sydney Milburn
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