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X4 Summit The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results.
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Making employees a differentiator at adidas
Dr. Sebastian Projahn, adidas Sr. Director, People Analytics and Insights
Find out how adidas is making every customer interaction more memorable by focusing on empowering their frontline employees
Sessions and event resources
Ellen Loeshelle
Improving agent effectiveness and customer satisfaction in the Contact Center