CX SOLUTION FOR SMB
Start collecting customer feedback today
Launch a customer feedback program in days, with an intuitive, self-service tool that makes it easy to customize surveys, share them with customers, and set up integrations with your existing tools.
Incorporating feedback into your business has never been easier
Short, intuitive surveys
Ask up to 12 questions per survey and customize them to match your brand using the Delighted interface.
AI-driven reporting
Monitor trends in your feedback with pre-built reports and AI-powered text analysis.
One-click integrations
Integrate feedback into the tools you love: Segment, Webhooks, Shopify, Zapier, Slack, and dozens more.
Set up your survey in minutes
Do it all yourself, no design or development resources necessary.
- Customize user-friendly 2-question surveys (NPS, CSAT, CES, 5-star, Thumbs, Smileys) in 37 languages
- Add up to 10 custom follow-up questions
- Send via email, SMS, URL link, in-app, kiosk, and web
- Share feedback with stakeholders in real-time with alerts and integrations
Customer insights at a glance
Automatically surface customer insights with AI-powered text analysis and presentation-ready reports.
- Intuitive role-based dashboard for tracking feedback in real-time
- AI-powered text analysis automatically recognizes trending topics in your feedback, such as pricing, quality, ease of use, and more
- Pre-built reports help you summarize and segment feedback, no spreadsheets required
Take action to improve customer loyalty
Loop every department in to make improvements and celebrate success, from sales to customer service.
- Alert teammates to the latest feedback that requires their attention
- Customize a survey thank you message and ask your biggest fans to spread the word
- Route negative feedback directly to support teams with integrations into popular CRMs and ticketing systems
- Publish customer feedback testimonials on your website
Start collecting and analyzing customer feedback today for free in the Delighted platform
The world’s best brands turn to Qualtrics to deliver breakthrough customer experiences
- Digital Customer Experience
- Location Based CX
- Account Management
- Contact Center
- Foundational CX
- Customer Analytics
- Customer Survey Software
- Digital Customer Service
- NPS Software
- Customer Experience Management (CXM)
- Frontline Feedback from Employees
- Voice of Customer Software
- Closed Loop Customer Follow Up
- Customer Retention Software
- Online Reputation Management
- Social Listening
- SMB
- Customer Feedback
- Contact Center Quality Management