12 min
How personalization is driving a new wave of breakthrough experiences, plus how StockX is moving beyond a one-size-fits-all approach to experience to build a one-of-a-kind marketplace for today’s most coveted products.
12 min
How personalization is driving a new wave of breakthrough experiences, plus how StockX is moving beyond a one-size-fits-all approach to experience to build a one-of-a-kind marketplace for today’s most coveted products.
X4 : THE EXPERIENCE MGMT SUMMIT
XM Keynote
17 min
Qualtrics CEO Zig Serafin discusses why companies today must win on Experience – and how leading businesses are deepening their relationships with customers and employees using the power of deep empathy at scale.
Qualtrics CEO Zig Serafin discusses why companies today must win on Experience – and how leading businesses are deepening their relationships with customers and employees using the power of deep empathy at scale.
Rethinking First Impressions
14 min
From London, world-renowned perfumer Jo Malone reflects on the beliefs that have driven her maverick approach to scent-making and describes the innovative ways her brand is delivering a lasting first impression.
From London, world-renowned perfumer Jo Malone reflects on the beliefs that have driven her maverick approach to scent-making and describes the innovative ways her brand is delivering a lasting first impression.
Authenticity Transforms Experience
19 min
Filmed on the slopes of Deer Valley, Chip and Joanna discuss how centering helped them create powerfully authentic experiences.
Filmed on the slopes of Deer Valley, Chip and Joanna discuss how centering helped them create powerfully authentic experiences.
XM INNOVATION
Experience Management
13 min
See how XM is helping businesses hear every voice, understand every need, and act on every opportunity, and hear how Lumen is transforming its culture to deliver more human-centric experiences to customers.
See how XM is helping businesses hear every voice, understand every need, and act on every opportunity, and hear how Lumen is transforming its culture to deliver more human-centric experiences to customers.
Employee Engagement
16 min
Check out the technology innovations powering what’s next in the experience of work, and see how Chipotle is using them to reimagine the role of HR to truly understand what matters most to its people.
Check out the technology innovations powering what’s next in the experience of work, and see how Chipotle is using them to reimagine the role of HR to truly understand what matters most to its people.
Contact Center
12 min
See how XM improves business operations and powers exceptional customer service experiences, plus hear how GM Financial is using it to design more personalized, user-friendly experiences to build trust and loyalty.
See how XM improves business operations and powers exceptional customer service experiences, plus hear how GM Financial is using it to design more personalized, user-friendly experiences to build trust and loyalty.
XM in Healthcare
16 min
Explore a new era in the patient experience, powered by Experience Management, and see how Trinity Health is using XM to deliver personalization at scale and design a more empathetic healthcare system.
Explore a new era in the patient experience, powered by Experience Management, and see how Trinity Health is using XM to deliver personalization at scale and design a more empathetic healthcare system.
IRREVRENT:
Costco
12 min
Costco wasn’t the first warehouse store, it isn’t the last, but it’s the one that changed retail history. Its customers are extremely loyal and not always who you'd expect; its sparse, pragmatic, and efficient warehouses ask us to find our own supplies and make our own hotdogs -- counterintuitively attracting frugal buyers of all income ranges.
Costco wasn’t the first warehouse store, it isn’t the last, but it’s the one that changed retail history. Its customers are extremely loyal and not always who you'd expect; its sparse, pragmatic, and efficient warehouses ask us to find our own supplies and make our own hotdogs -- counterintuitively attracting frugal buyers of all income ranges.
Fenty
13 min
Fenty has changed cosmetics and beauty with a message that urges every customer to pursue their own personal definition of beauty rather than showing them a beauty standard that is impossible and impractical. By providing products in a color palette as broad as the entire human race, they have created a purely inclusive and global product experience.
Fenty has changed cosmetics and beauty with a message that urges every customer to pursue their own personal definition of beauty rather than showing them a beauty standard that is impossible and impractical. By providing products in a color palette as broad as the entire human race, they have created a purely inclusive and global product experience.
