XM Knowledge Base
DIGITAL_
Deliver frictionless digital experiences
Identify gaps across the customer journey, and know exactly where to focus to improve acquisition, retention, and brand loyalty on every digital channel.
HUMAN RESOURCES_
Build high performing teams that grow the business
Know exactly what employees need and guide everyone from managers to leadership teams to take action to improve engagement and retention.
CONTACT CENTRE_
Make your contact centre a competitive advantage
Solve customer issues faster, deliver personalized service, and give agents the tools they need to turn your customer service into a growth lever.
MARKET RESEARCH_
Put world-class research at the heart of every decision
Track changes in your markets, predict what people want next, and put powerful research and insights into the hands of everyone.
PRODUCT MANAGEMENT_
Design, launch and support products people love
Identify the products people want next, test concepts, and build a feedback loop that plugs customer feedback into your roadmap.
CX PROFESSIONAL_
Put customer experience at the heart of everything
Connect everything from the frontlines to digital teams and improve the customer experience at every interaction, on every channel.