XM Knowledge Base
HEALTHCARE_
Drive quality improvement and elevate empathy in healthcare
Exceptional patient and employee experiences are key to quality improvement in healthcare. Getting it right goes beyond patient satisfaction surveys and requires a complete understanding of emotion, intent and effort across every interaction.
EDUCATION_
Improve student and staff experience across your institution
Understand the experience at every level of education, across every department, and take the right actions to attract and retain staff and drive student engagement, performance and outcomes.
FINANCIAL SERVICES_
Drive efficiency and growth with the #1 experience platform
In financial services, experience is a key competitive advantage. With Qualtrics, understand the experiences you deliver, to streamline operations and drive loyalty and retention to meet your operational and financial objectives.
GOVERNMENT_
Build community engagement and improve public trust
Capture feedback across every touchpoint and journey, streamline workflows and automate actions to continuously improve the experience for your communities and your employees.
HIGH-TECH_
Innovate with speed, agility, and confidence
Teams across high tech choose Qualtrics to design, build, and ship the products and experiences that are indispensable to the way we live, work, play, and learn.
B2B_
A new era in B2B experience management
Qualtrics Experience Management is helping the world’s biggest and best B2B organisations transform customer, employee, brand, and product experiences to help increase sales, renewals and grow market share.
RETAIL_
Transform the retail experience
The world’s most successful retailers don’t just sell products. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and touchpoint.
TRAVEL AND HOSPITALITY_
Deliver world-class travel experiences
When it comes to travel, experience is everything. Use real-time data, insights, and AI-powered recommendations to close customer and employee experience gaps and deliver breakthrough results that create lifelong loyalty.
AUTOMOTIVE_
Experiences that drive lifelong customer loyalty
Build relationships that will last with the Experience Management Platform™. Whether a customer is going for their first test drive, getting their new car delivered, or coming in for a service, make every experience matter.