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Studio Basic Overview

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About Studio

Studio is an XM Discover application for creating customizable dashboards and sharing them with users across the organization. Dashboards can be configured to display a variety of XM reports, as well as custom content including text, images, and videos.

Key Features

MULTIPLE DASHBOARDS

A dashboard is a custom collection of reporting and content widgets. Studio enables you to create virtually unlimited dashboards for different business needs, including the following:

  • A new product launch team can use a dashboard to monitor hot topics emerging from social media.
  • A customer care team can use a dashboard to monitor drivers of calls into the support center.
  • An XM professional can use a dashboard to lay out the steps of an analysis leading to a certain insight.

VERSATILE WIDGETS

Widgets are the building blocks of dashboards. They can display a variety of content:

  • Charts
  • Tables
  • Text blocks
  • Images
  • Videos

CUSTOM METRICS

Studio enables you to define your own metrics based on reportable numeric attributes from content providers.

Out of the box, Studio supports the following metrics:

ALERTS

You can leverage these types of alerts in Studio:

  • Verbatim alerts enable you to define topics on which you wish to be notified automatically. Each time a certain topic is mentioned in customer feedback, an alert is triggered, letting you investigate the issue and act on it.
  • Metric alerts enable you to check various XM metrics against a user-defined threshold on your preferred cadence and trigger in-app or email notifications to key users when the alert conditions are met.

CUSTOMIZABLE LAYOUT

You can easily resize and move widgets around the dashboard to create visually appealing presentations.

DASHBOARD SHARING

  • You can share dashboards with individual users or groups of users.
  • You can share dashboards with people who are not yet registered in Studio using their email.
  • As a dashboard’s owner, you can grant either view or modify permissions to others.

BUILT ON THE XM DISCOVER INTELLIGENCE PLATFORM

Once configured, report widgets will display up-to-date results obtained from the connected Designer instance, which serves as a content provider.

CONTENT CREATORS AND CONTENT CONSUMERS

Studio permissions divide users into 2 basic types:

  • Content Creators: These are “power users” who are familiar with the inner workings of the XM Discover Intelligence Platform and who can create dashboards and configure reports.
  • Content Consumers: These are users who need reports and metrics tailored to them without having to set up customer feedback extraction, classification, and sentiment tuning.