XM Knowledge Base
PRODUCT EXPERIENCE SOFTWARE
Turn products
into obsessions
Bring your customers into product development. Seek out and solve broken product experiences with a single platform for everything from market assessment and concept testing, to pricing and packaging.
Design + Improve breakthrough product experiences with XM
Real business value
Develop products your customers
will love
Accelerate your product development cycle with all your experience data on one platform. Spot gaps in the market and launch new products quickly with the power of ProductXM.
Ultimate listening
Turn customer feedback into actionable data
Gather feedback from 27 channels and 125+ data sources to make every comment an opportunity to deliver a better product experience.
Smart analysis
Analyze data at every step to launch
products with certainty
Take user feedback at every stage of the product lifecycle and make your next product launch a breakthrough success.
Concept Testing
Validate your best product ideas with concept testing. Test every aspect of your product concept - from features to branding to messaging - to set your product up for success.
Conjoint Analysis
Product optimization - powered by conjoint analysis - automatically configures the product, package and price that will have the biggest impact on your business.
Automated actions
Empower the right person to take action in real time
Make it easy for any part of your organisation to close product experience gaps. Collect and prioritize product feedback and route actions to the right teams.
Research services
Research that works harder for you
Uncover deeper and more targeted data with Qualtrics Research Services and our network of partners. Trained research experts help unlock cost and time savings, while flexible service options let you choose how much - or how little - support you need.
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PROGRAM AND PROJECT MANAGERS
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TECHNOLOGY CONSULTANTS
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RESEARCH EXPERTS
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ADVANCED ANALYTICS SPECIALISTS
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XM SCIENTISTS
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subject matter experts
Loved by analysts. Adored by customers.
Give everyone the tools they need to deliver superior products, with pre-built solutions for everything from concept testing to pricing studies.
Ready to take your product
experience to the next level?
What is Product Experience?
Developing products that people use, love and talk about is the culmination of product experience. That’s why companies have to nail their product development and lifecycle management—whether you’re building a product from scratch or improving an existing product, listening to customers can mean the difference between success and failure.