WEBINAR
Get ahead of CX disruption
Featuring
Craig James
XM Scientist, Asia Pacific & Japan
As customer expectations for easy, effective, and personalised interactions increase, it’s critical companies fine-tune their CX strategies. Join Craig James in this webinar as he outlines what you need to do to get ahead of customer expectations today and beyond.Stay ahead of disruption by understanding the CX trends and strategies that will shape your organisation in 2020.
Watch Now
What you will learn
- Learn which customer metric is the top loyalty predictor
- Discover what deeper personalisation looks like and why it matters
- See how advances in automation and AI have reached a tipping point in maximising human connections and improving cost efficiencies
- Uncover how to identify and stay ahead of future CX trends
