WEBINAR
Sophisticated research made easy: Measuring customer satisfaction
Featuring
CSAT Studies
Customer satisfaction (CSAT) helps you understand the relationship your customers have with your brand or product. The feedback focuses on understanding customers’ experiences at key moments in the customer journey and how they influenced the overall satisfaction with your brand to help you find a way to improve those experiences to drive customer loyalty, spend and acquisition.
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About this webinar
Watch this short 3 minute video on how customer satisfaction studies can help you:
- Understand which types of customers are or aren’t satisfied
- Understand how to improve your products and services
- Benchmark your results to track your improvements