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“Prior to implementing Qualtrics, Volkswagen Group Australia measured only customer satisfaction. With the migration to Qualtrics Volkswagen Australia has taken the opportunity to further evolve our customer experience program.”

“The bank chose Qualtrics to support our VoC program because we needed a partner that would let us grow the program in an evolutionary manner. We started small and added different metrics, surveys, and channels as the program grew. We are continually extending the program to iterate and improve our processes, and to make sure we are engaging with customers with relevance and deriving tangible insights.”