eBooks

eBooks, Guides & Tools

Looking to take your experience management to the next level? Whether you are working in Customer Experience, Employee Experience or Market Research you can find an eBook, guide or tool to help you in your everyday work.

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Ebook

XM - Creating real impact across industry, people and society

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Guide

Your guide to unlocking employee productivity in 2024

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Ebook

24 essential books for researchers in 2024

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Ebook

4 ways to marry AI and research with Qualtrics

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Ebook

Breaking down silos: Combining qualitative and quantitative research

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Ebook

5 ways technology can make your research more efficient

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Ebook

Forrester report: How to ready your workforce for AI

Ebook

Essential reads and podcasts for people leaders in 2024

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Ebook

Generative AI essentials for CX leaders

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Ebook

3 steps to turn CX insights into business impact

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Ebook

2024 Research Trends Report

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Ebook

2024 EX Trends Report

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Ebook

2024 Consumer Trends Report

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Ebook

IDC MarketScape for Voice of Customer Applications, 2023-2024

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Ebook

4 ways AI will transform agent productivity

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Ebook

Reimagining omnichannel CX in the age of AI

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Ebook

CX Edge Australia 2023 - NPS® Ratings Data Snippet

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Ebook

CX Edge Thailand 2023 - NPS® Ratings Data Snippet

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Ebook

Understand your customers. Then act. - Australia

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Ebook

The rise of people teams as a business growth driver

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Ebook

23 essential books & podcasts for HR leaders in 2023

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Ebook

10 essential reads for CX leaders in 2023

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Ebook

CX Edge Benchmark Study Insights Report

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Ebook

CX Edge Singapore 2022 - NPS® Ratings Data Snippet

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Ebook

CX Edge Singapore 2022 – Overview

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Ebook

2023 Government Experience Trends Report

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Ebook

How to maintain brand and marketing effectiveness across borders

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Ebook

2023 Employee Experience Trends Report

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Ebook

Combining your EX and CX to fuel business growth

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Ebook

4 Key priorities for IT Leaders in a new world of work

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Ebook

2023 Global Consumer Trends Report

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Ebook

Best practice for quantitative and qualitative research design

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Ebook

7 key attributes of the employee experience that people value

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Ebook

The Marketing Professional’s Guide to Brand Equity

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Ebook

Essential guide: Quality insights begin with great research panel design

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Ebook

Measuring the Impact of Digital Experiences

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Ebook

Why human digital experiences are better for business

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Ebook

The Ultimate Guide to Customer Journey Mapping

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Ebook

Four day work week, or Greater Flexibility? Discover what people really want from flexible work.

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Ebook

Your guide to experience management for government

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Ebook

The HR leader's guide to creating a culture of well-being

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Ebook

The inclusive leader’s guide: 7 skills and behaviours needed to champion your people

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Ebook

Moving your CX metrics forward

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Ebook

Experience Management for Government - Singapore

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Ebook

Experience Management for Government - ANZ

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Ebook

Designing a world-class EX program that attracts and retains talent

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Ebook

Use your brand to supercharge your CX

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Ebook

2022 Employee Experience Trends Report APJ

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Ebook

2022 Market Research Global Trends

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Ebook

3 ways to design and improve your digital workspace

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Ebook

The State Of Evidence-Based Experience Design

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Ebook

The future of brand insights – predictions for 2022

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Ebook

10 books to inspire your CX program

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Ebook

22 essential books to better your employee experience

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Ebook

Managing a safe return to work

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Ebook

Great Resignation or Great Opportunity?

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Ebook

2022 Employee Experience Trends Report

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Ebook

How product experience research will drive growth in 2022

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Ebook

Three principles for delivering experience-led product innovation

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Ebook

How to improve employee experiences: Understanding the impact of hybrid

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Ebook

Your guide to what's new on the XM OS

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Ebook

3 ways IT and HR can work together to design the future of work

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Ebook

The IT leader’s guide: 3 Tips to get started with designing the hybrid digital workplace

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Ebook

ROI of customer experience in 2021

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Ebook

Accelerating Disruption and Differentiation through Experience Design

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Ebook

Strengthen customer relationships and drive unwavering loyalty

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Ebook

The Panel Management Guide

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Ebook

Your checklist for a better candidate experience

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Ebook

The 5 essentials of experience design

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Ebook

The state of consumer experience in the financial services and insurance industry

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Ebook

How to design and improve your hiring practices for the future of work

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Ebook

5 Steps to Improve the Candidate Experience

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Ebook

Your checklist for a better way to work

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Ebook

The new rules of engagement: A better way to work

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Ebook

Experience Design: What Is It?

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Ebook

The State Of Brand Experience Management

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Ebook

The future of work in 2021

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Ebook

10 books every market research leader should read in 2021

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Ebook

21 must-read books to help you create a culture of belonging

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Ebook

Iconic brands finding a competitive advantage with XM

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Ebook

How to kick-start an experience management program for IT teams

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Ebook

Hong Kong Workforce Resilience

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Ebook

South East Asia Workforce Resilience

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Ebook

How to rethink and reinvent market research

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Ebook

Applying diversity, equity, and inclusion to your EX program

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Ebook

How to re-open, re-think, and re-invent: Travel & Hospitality

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Ebook

How to re-open, re-think, and re-invent: Healthcare

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Ebook

Your customer experience success kit

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Ebook

How to reopen, rethink, and reinvent

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Ebook

2024 market research trends report

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Ebook

Experience management in uncertain times: Tips for the CIO

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Ebook

The ultimate guide for understanding market change

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Ebook

Maximise your research ROI

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Ebook

The HR leader’s success kit for great working from home experiences

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Ebook

The Digital Experience Playbook

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Ebook

Experience management in healthcare

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Ebook

Learn how to increase response rates to your survey

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Ebook

How AI will Reinvent the Market Research Industry

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Ebook

7 Tips for Writing Great Questions

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Ebook

5 Practices that Improve the Business Impact of Research

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Ebook

Screen Swag that Celebrates the People Team

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Ebook

The Essential Guide to Employee Experience Surveys

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Ebook

The Total Economic Impact of Qualtrics CustomerXM

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Ebook

16 ways to capture and capitalise on customer insights

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Ebook

How to improve employee experience by empowering your managers

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Ebook

Best Practices Guide for B2B Customer Experience Management

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Ebook

The ultimate guide to building a world-class brand tracker

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Ebook

The Modern Researcher in Action

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Ebook

A guide to modern agile research

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Ebook

10 questions to ask your research platform vendor

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Ebook

Learn how to price products for maximum profitability

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Ebook

Designing a World-Class Brand Tracking Study

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