XM Knowledge Base
THE EMPLOYEE TECHNOLOGY EXPERIENCE PLAYBOOK
How to kick-start an experience management program for IT teams
For decades, technology has played an increasingly central role in enabling employees, and today our experiences with technology have a huge impact on everything from engagement to productivity. And as many people shifted to remote work in 2020, that impact has grown exponentially.
Employees expect their technology experience – a combination of the devices, applications, infrastructure, and services offered by their organisation – to give them the digital dexterity that enables them to succeed in their day-to-day work.
Find out how a world-class employee technology experience is essential to success as organisations look to shift to new models of working while increasing the successful delivery of technology and increasing workforce engagement and productivity. Written by our team of experience management (XM) experts for IT and HR leaders, it’s your essential guide to maximising the impact of technology on your workforce.
In this eBook you'll learn:
- How the employee technology experience impacts the overall employee experience.
- How IT and HR leadership can partner to go beyond the delivery of services to shape world-class technology experiences for employees.
- How to measure the current state of your employee technology experience and act on learnings.
- Practical guidance from IT leaders at Citrix and the University of Miami.