XM Knowledge Base
AUSTRALIAN GOVERNMENT
Government Research
The Department of Home Affairs used Qualtrics to gather views on how to develop a greater appreciation of Australian citizenship and its privileges and obligations as described in their Australian Citizenship Report.
Build Trust.Every experience that matters.
Every year, billions of people provide feedback on everything from the brands they buy, the companies they work for to the governments and agencies that serve them. That’s billions of data points on the beliefs, emotions and sentiments that drive their decisions. Qualtrics makes it easy for you to turn data into insights and design experiences that engage and build trust amongst your staff and citizens alike.
Qualtrics is used by dozens of Australian Government departments and across all Australian states to improve the citizen experience, increase employee engagement, improve their reputation and to boost public trust in government
Meeting the gold standard for security
AUSTRALIAN GOVERNMENT CONTRACT
Qualtrics is a pre-qualified provider to the Australian Government which means you can use standardised contracts to purchase the XM Platform whether you’re a government agency in NSW, VIC, QLD, ACT, WA, SA, TAS, NT, WA or federal Australian Government.
Search for Qualtrics on the Australian Government Digital Marketplace, BuyICT.gov.au, eServices Register, Procure IT, buy.nsw, QITC or where you normally purchase Software-as-a-Service.
IRAP ASSESSED TO PROTECTED LEVEL.
The entire Qualtrics XM Platform has been independently assessed through the Information Security Registered Assessors Program (IRAP) up to and including the PROTECTED level security controls of the Australian Government Information Security Manual (ISM). Internationally, the XM Platform also has FedRAMP authorisation, ISO 27001 certification, and FISMA compliance.
The platform also meets global accessibility standards (VPAT, WCAG 2.0).
TOGETHER WE’RE STRONGER WITH QUALTRICS PARTNERS.
We work hand-in-hand with your implementation partners. Organisations like EY, Accenture, Deloitte, PwC, DXC, Infosys all have a successful track record of delivering improved experiences across government in our region.
BUILD TRUST WITH ALL AUSTRALIANS
Personalised public service at scale
Every day you ask something of citizens, whether it’s complying with policies, enrolling in programs or purchasing services. We’ll help you understand what citizens feel, think and do every time they interact with your agency (through direct contact or indirectly through policies) so you can optimise the experience and build trust by meeting their expectations.
featured capabilities
- Health behaviour research
- Public opinion research
- Policy feedback portal
- Disaster relief
- IT Project Review
- Shopfront satisfaction
DEFENCE AND INTELLIGENCE
Always engaged and ready for action
Keeping personnel ready and engaged is a monumental task. Qualtrics gives defence and national security leaders the feedback tools necessary to monitor personnel and stakeholder attitudes, so you can be ready for anything.
featured capabilities
- Personnel readiness
- Officer engagement
- Unacceptable behaviour surveys
- Equipment readiness
- Employee lifecycle measurement
- Base service satisfaction
STATE GOVERNMENT AND LOCAL COUNCILS
Put people at the heart of every decision
Public Service Commissions around Australia all use Qualtrics gauge and improve employee satisfaction, engagement and retention. Building a more engaged public service helps build citizen trust and satisfaction.
Get closer to the people you serve and deliver outstanding services and experiences with actionable feedback from constituents and employees. We’ll help you get a complete understanding of the people you serve and engage your staff to deliver citizen-centred experiences, all while optimising your program budgets.
featured capabilities
- Case management
- Legislative priority tracking
- Municipal service satisfaction
- Facility satisfaction
- City council prioritisation