XM Knowledge Base
LIVE PANEL Q&A
How to keep ahead of changing citizen expectations
The expectations people have of the government have never been higher.
Research shows 85% of Australians say the quality of customer experience affects trust in government, while two-thirds expect government digital services to meet or exceed the services they receive from private companies. For employees, more than half of public sector workers expect the industry to change for the better after the pandemic. While inroads have been made, there are still significant challenges ahead - from the age-old challenge of doing more with less and being able to engage with citizens at the speed and channels they expect.
Join us for this live interactive Q&A with senior figures from across the public sector to discuss how they are evolving engagement platforms to keep pace with rapidly changing expectations, making every tax-payer dollar count, and taking action on the issues that truly matter to their communities and workforce.
What you will learn in this webinar:
- How to adjust listening platforms to better understand and take action on the issues driving positive experiences for every stakeholder
- The tools, systems, and capabilities helping you optimise resources and get faster access to insights
- Real-life examples of public sector organisations driving improved outcomes by changing the way they engage customers and employees
Featuring
Stephen Zaluski
Manager Customer Experience, City of Adelaide
Chelsie Bright, Ph.D.
Global Industry Leader, Public Sector, Qualtrics