XM Knowledge Base
Moving your CX metrics forward
With customer loyalty harder fought for – and easier lost – than ever, static point-in-time measurement programs are not enough to shine. It’s what you do in response to that data that will ultimately determine your success.
A continuous, action-led program that focuses on listening and improving the experience will generate the best results; we’ll outline what steps to take along the way.
What you’ll learn from this eBook…
- The impact of CX on customer trust, spending and loyalty
- How to advance your CX metrics, including CSAT and NPS
- What steps you can take to improve your digital and contact centre experience