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Experience Management for Government

2022-cx-trends-anz

As governments and organisations in Australia, New Zealand, and across the globe responded to the continued impact of the pandemic, the needs, behaviours, and attitudes of their residents and employees have evolved. 

To help make sense of this new reality, we asked 1,500 people across Australia and New Zealand to better understand how they engage with governments as residents and employees, their satisfaction levels, and the changes they want implemented to help improve the way they experience the world.

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In this ebook you’ll learn…


  • The impact of people’s experience on their vote and level of trust. 
  • The ways employee expectations and experiences have changed and how to improve engagement and retention. 
  • How adoption of digital services will affect the public sector. 
  • The role of empathy in meeting people’s expectations.

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